Toll Free 1-800-447-4642 info@simpletelsolutions.com
A dedicated Account Representative will be assigned to assist, manage and support your company.

Business Hours

  • Monday – Sunday / 9am – Midnight EST
  • Live Answer at SimpleTel
  • Overflow call volume going to Call Center with live answer resulting in Ticket creation
  • SimpleTel Customer Support Ticket Monitoring and Response time is up to 1.5 hours

 

After Hours

  • Monday – Sunday / Midnight – 9am EST
  • Live answer at Call Center with Ticket creation
  • SimpleTel Customer Support Ticket Monitoring and Response time is up to 10 hours

support-1

Warranty

Replacement Process for end users located in North America

  1. Request an RMA #
  2. Replacement will generally be shipped via standard post and when necessary via expedited methods.

There is no cost to the customer. Replacement Process for end users located outside North America

Option #1 (ideal for short term stays)

  1. End user can purchase a replacement device locally.
  2. SimpleTel will reimburse the cost of the replacement device for up to the amount paid for original device.
  3. Reimbursement cheque will be mailed within 7 business days of receipt submission.

Option #2 (ideal for long term stays)

  1. Request an RMA #
  2. Replacement will be be shipped via USPS International

Express Mail (3-5 business days) – at no cost to customer.

Customer can request shipping via alternative method/carrier –shipping costs will be billed to customer account.

support-2

optimizing global wireless solutions