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What is roaming?

Your regular mobile network carrier only covers a certain geographical area, which means that when you travel outside that area, you need to purchase additional coverage on a different network. This process is called “roaming.”

Sometimes you can purchase a roaming package that entitles you to a certain number of calling minutes and text messages, or a certain amount of data. These packages are very expensive, and if you exceed the allocated talk, text, or data limits, you run the risk of paying even higher overage charges..

What is a SIM card?

A SIM card is a chip you insert into a mobile device to allow it to connect to a specific wireless network. The SIM card also acts as a mini hard drive, storing the mobile phone number you use on that network, your phone book, and the text messages and other data that normally sits on your phone. SIM cards are interchangeable between devices, allowing you to transfer your talk, text, or data plan to other handsets easily.

What is an unlocked phone?

Mobile phone providers commonly lock their phones so they can only be used on their own networks, and not on those of competing carriers.

If you’re unsure whether your phone is locked or not, please contact your mobile carrier. After a period of time, a mobile provider might agree to unlock the phone upon request, usually charging a fee.

Once a mobile phone is unlocked, you are free to insert other SIM cards into the handset and use it on other networks. To access the SimpleTel network on your own unlocked phone, simply insert the SimpleTel SIM Card into your handset

Can I pick my SimpleTel phone number?

SimpleTel assigns a local number from the city which you are located in, this allows you to call forward your domestic number over to the SimpleTel local number provided. This will eliminate you having to give out a 3rd party number when travelling.

What is data roaming?

Your regular mobile network carrier only covers a certain geographical area, which means that when you travel outside that area, you need to purchase additional coverage on a different network. This process is called “roaming.” Accessing data on a roaming network is typically very expensive, but with SimpleTel’s International Hotspot enjoy unlimited data on a low per daily rate.

Will I incur overage charges if I exceed my limit?

No, you never pay overage charges with SimpleTel. As SimpleTel only charges you for your actual usage and by he kilobyte instead of rounding up to the megabyte or if you are in need of large packets of data receive unlimited data on a low per daily rate with SimpleTel’s International Hotspot.

Does my SimpleTel SIM Card Expire

No, your SimpleTel your SIM card will remain active, and you’ll keep the same local phone number.
How do I set up voicemail on my US roaming number?

It’s easy: simply call 315 333 7777 from any mobile or landline phone and wait for the welcome message. When you hear the welcome message, just simply follow the prompts. Your password is the SMS number provided to you ( Example 32491732566) if you do not change your temporary password you will be asked to do so evrytime you access your voice mail.

How do people call me on my regular local number?

By call forwarding your local number over to the local number SimpleTel provides it is a seamless transition. All calls can go thru your local number, at NO charge and at no inconvenience to yourself.
Can I tether my device as a hotspot for other devices.?

Yes! If your device supports Hotpot/Tethering functionality you will be able to use these services, we do not block this service as other carriers do. All devices will be billed per Megabyte on your SimpleTel SIM card.

BUT with our International Hotspot enjoy Unlimited Data on up to 5 devices for one small daily fee.

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